Call 1-1-1 for an Ambulance
What to Expect When You Call 1-1-1
Your 1-1-1 call is answered by a Telecom Operator who will ask you what service you require Police/Fire/Ambulance. Ask for Ambulance.
For people living in the Otaki and Levin free calling area, you will be connected with the Ambulance Communication Center located in Palmerston North.
To call for an ambulance in an emergency: phone 111 (including mobile phones)
People with impaired hearing: phone 0800 16 16 16 (text phone only) or fax 0800 16 16 10
- Ask for Ambulance
- Keep calm. Be clear
- Tell them where
- Tell them who
- Tell them what
You need to act quickly and decisively, because often getting emergency services to the scene as soon as possible can make a great deal of difference to the outcomes.
If you come across an accident or emergency, or if you are involved in one and are able to call us, there are some simple but very important things you need to do.
An Emergency Medical Dispatcher who has received specialised training to deal with crisis over the phone will answer your call. Be prepared to briefly explain what your exact situation is. The dispatchers today are trained to provide real-time instruction in CPR and life-saving first aid while simultaneously dispatching emergency ambulance resources to your location. Listen to the dispatcher and follow their instructions.
The Ambulance has access to a variety of highly trained personnel, specialised medical equipment and vehicles. To ensure that the right people with the right equipment are sent to the correct place the 1-1-1 dispatcher must ask specific questions. Sometimes in an emergency, it may seem like these questions are being asked to determine whether or not you need help. In actuality, they are being asked to determine the level of help you need. Remember trained dispatchers never ask questions that are unnecessary.
The dispatcher will ask you 'What is the exact address of the emergency' and will repeat your address back to you. Please listen to make sure that they have your correct address. They know how important it is to do it 'right' and not just 'fast'.
There are four universal questions that the dispatcher needs to ask in order to put their knowledge and experience to work for you quickly and effectively:
* What is the problem, tell me exactly what happened.
* How old is she or he
* Is he or she conscious
* Is he or she breathing
Getting this critical information typically takes less then 30 seconds. After that, you may be asked to do nothing, get out of an unsafe environment, or stay on the line and assist in providing care for the ill or injured person.
In all cases, remember the most important thing you can do when calling 1-1-1 is to Listen Carefully. Always do what the dispatcher asks of you. Don't tell them to hurry they already know that. Remember that every question they ask has an important reason for it.
When To Call 1-1-1 For Help
Research has shown that people have difficulty recognising medical emergencies or underestimate their seriousness and fail to call for help. Remember, if you THINK you or someone you know is experiencing a medical emergency call 1-1-1 immediately. Some examples would be if someone is:
* Experiencing an allergic reaction of any kind
* Having a seizure or convulsion
* Experiencing jerking movements they cannot control
* Burned over an area larger than the palm of your hand
* Electrically burned or shocked
* Severely injured or is a victim of trauma or an attack
* Bleeding or spurting blood and you can't get it to stop
* Not breathing or having difficulty breathing
* Gasping for air or turning blue
* Choking and the obstruction cannot be cleared
* Unconscious, faints, is not alert or is making funny noises
* Experiencing chest pains, constricting bands, or crushing discomfort around the chest area-even if the pain stops
* Experiencing unusual numbness, tightness, pressure, or aching pain in their chest, neck, arm or upper back
The signs and symptoms of a medical emergency can be vague or unusual. For example, the classic symptom associated with a heart attack is an uncomfortable, dull feeling of pressure or tightness in the chest. However, some people experiencing a heart attack may simply feel light headed, short of breath, sick to their stomach, or have a cold sweat. Less well-known symptoms such as these may be dismissed as a minor illness.
Another reason that people fail to call 1-1-1 in an emergency is that those who are ill or injured are frequently in denial.